Audio Service Not Running: Troubleshooting Guide

The 'Audio Services Not Responding' error message is a frustrating issue that can occur on HP laptops, particularly those with Intel processors. This article provides a step-by-step guide to help you troubleshoot and resolve this problem.

'Audio service not running'

Before we dive into the troubleshooting process, it's essential to understand that the 'Audio Services Not Responding' error message is often caused by outdated or corrupted audio drivers. To fix this issue, you'll need to update your audio driver to the latest version.

Step 1: Check the Audio Driver Version

To check the current version of your audio driver, follow these steps:

1. Press the Windows key + X and select Device Manager.

2. Expand the 'Sound, video, and game controllers' section.

3. Right-click on the Conexant Audio Driver and select Properties.

4. Check the version number displayed in the Properties window.

Step 2: Update the Audio Driver

To update your audio driver, follow these steps:

1. Visit the HP Support website and search for your laptop model.

2. Click on the 'Drivers' tab and select the correct operating system (Windows 10 or Windows 8).

3. Look for the Intel Chipset, Graphics, Camera, and Audio Driver Pack and download it.

4. Run the downloaded file to install the driver.

Step 3: Try the Audio Troubleshooter

If updating the audio driver doesn't resolve the issue, you can try using the HP Support Assistant to run an automatic troubleshooter. This tool may be able to detect and fix the problem automatically:

1. Open the HP Support Assistant app.

2. Click on 'Troubleshooting' and select 'Audio Troubleshooter'.

3. Follow the prompts to complete the troubleshooting process.

Step 4: Check for BIOS Updates

Outdated BIOS can also cause issues with your audio driver. To check for BIOS updates, follow these steps:

1. Visit the HP Support website and search for your laptop model.

2. Click on the 'BIOS' tab and select the correct operating system (Windows 10 or Windows 8).

3. Download and install the latest BIOS update.

Step 5: Reset the BIOS to Factory Settings

If you're still experiencing issues, you can try resetting the BIOS to its factory settings:

1. Restart your laptop and press F2 repeatedly until the BIOS Setup utility appears.

2. Select the 'Exit' tab and click on 'Save Changes and Exit'.

3. Press F5 and Enter to load the default settings.

By following these steps, you should be able to resolve the 'Audio Services Not Responding' error message and get your audio working properly again. If you're still experiencing issues, you may want to consider contacting HP support for further assistance.